FAQ

Ranger Candy Coffee has many questions asked to us, so we have narrowed it down to the top ten we believe you would want to ask. For more information or just to bug our office contact us at: info@rangercandycoffee.com

1. Where do you ship?

We Ship World Wide.

2. What are your shipping times?
We have a daily pick-up from USPS at 2pm Central Time and a UPS pick-up (Monday through Friday only) at 3pm Central Time. In stock orders are generally shipped within 1 to 3 business days.
3. Do you accept returns?
Returned coffee is not accepted as it is a perishable item, unless there was an issue such as a damaged delivery. Any express shipping where applicable is not refunded. Express shipping is Next Day Air, 2nd Day Air, 3 Day Select and other overnight or express shipping services that may have been requested by you. Ground shipping is not refunded unless our shipping department was at fault and your order arrived damaged.

Time is of the essence. If you receive your order and notice the order is damaged you must contact us within 48 hours for an exchange. No exchanges or returns will be accepted after 48 hours.

4. What if the order never arrives to the customer?

If the item was never delivered we will verify status through the shipment tracking number. If the tracking number shows delivery we will not refund the order total or offer a replacement. For further information on this policy please review our Terms & Conditions.
5. How long is coffee good for? Does coffee expire? How to make it stay fresh longer?
That depends on what type of coffee you have. All coffee should be stored long term between 50 and 70 degrees Fahrenheit, at about 30 to 50 percent humidity. If you have green coffee beans they should be stored to the open air (example, burlap bag) and are good to roast for 2 to 4 years, depending on humidity. Keep them dry and away from water and sunlight. Roasted coffee beans should be kept in an air tight container, as well as ground coffee. You can store roasted coffees without much flavor loss for about a year unopened, or 2 years in the freezer. Coffee is still good past these dates if kept properly, but flavor fades away quickly over time. Once you open roasted beans or ground coffee you should plan to use it up within a week for the best flavor. That is why it is always best to buy small amounts instead of 5 or 10 pound packages.
6. What is the average shipping time for when a customer places an order?
Orders ship within 3 business days and are shipped via Ground.

7. How long is coffee good for? Does coffee expire? How to make it stay fresh longer?

That depends on what type of coffee you have. All coffee should be stored long term between 50 and 70 degrees Fahrenheit, at about 30 to 50 percent humidity. If you have green coffee beans they should be stored to the open air (example, burlap bag) and are good to roast for 2 to 4 years, depending on humidity. Keep them dry and away from water and sunlight. Roasted coffee beans should be kept in an air tight container, as well as ground coffee. You can store roasted coffees without much flavor loss for about a year unopened, or 2 years in the freezer. Coffee is still good past these dates if kept properly, but flavor fades away quickly over time. Once you open roasted beans or ground coffee you should plan to use it up within a week for the best flavor. That is why it is always best to buy small amounts instead of 5 or 10 pound packages.

8. How much coffee should I use in my coffee maker?

The most common coffee makers are 10 cup, 12 cup or capsules like K-Cup. Some smaller machines that are popular today are 5 cup or less, but the best selling coffee makers are still 10 and 12 cup drip coffee makers, outselling capsules like K-Cup and Nespresso. There is a slight variation from one manufacturer to another, where a 12 cup pot by one company may be 60 ounces, and a 12 cup coffee by another may be 72 ounces. Most traditional coffee cups are 6 ounce, so that's why they make them in those sizes. Most coffee companies will recommend 1 to 2 tablespoons of coffee for every 6 ounces of water, but who knows exactly how much the coffee pot holds? They vary and it doesn't really tell you on the pot either. With this in mind there's an easier way. If you have a 12 cup coffee maker and you are making Ranger Candy Coffee we recommend starting with about 1 to 1.5 tablespoons per cup. If you like your coffee with stronger flavor use 2 tablespoons - (adjust to taste as always). For a refillable K-Cup it is easiest to just fill it up and use less if it is a bit too strong. From time to time we offer free coffee samples, and those are for a single pot of coffee at 10 to 12 cups. Because our coffee is very fresh and offers bold flavor you probably do not need 2 tablespoons for 6 ounces of water. When coffee is old you do since it loses flavor, so you need a little more. Grocery store bought coffee is often 3 weeks to 2 months old before you get it. Ours is from the same week you order, quite possibly the most fresh coffee you have ever had. Don't be fooled by those coffee shops on every corner either, that coffee is rarely less than 3 weeks old before you buy that morning cup.

9. Why is your coffee so inexpensive if it's true gourmet coffee?

We offer our premium coffees as ground and whole bean, roasted or green, from select farms for a lower price when compared with other premium gourmet coffee offerings. We offer these rare coffees at a great discount. After we import we roast the beans and offer whole bean or ground coffee, ready for you to enjoy. Although we could charge a lot more for our coffee, we choose to take another approach. We sell on volume. By selling more coffee for less profit, rather than less coffee at higher profit, we actually come out even either way. With this in mind, we choose to offer our coffee for less, which means we move more inventory so the coffee is always fresh and newly picked from the farms, plus you benefit because you save money on premium gourmet specialty coffees.

10. How many of your employees are Veterans?

Everyone of our employees are either a United States military Veteran or a spouse of a military Veteran, We support our military men & women 110%.